Live diagnostic snapshot

Before any engagement begins, we run a rapid operational audit. Below is a representative readout from a recent mid-market client. Every business we work with gets this level of transparency on day one.

Decision latency

High

Average time from proposal to board sign-off was 23 working days. The industry median sits around 9. We traced the bottleneck to a three-layer approval chain that duplicated checks already completed at stage one.

Revenue leakage: billing cycle

£41k/quarter

Unbilled hours, missed rate escalations and late invoicing added up to roughly £164k per year. The fix required no new software, only a revised sign-off cadence and a single weekly reconciliation meeting.

Staff utilisation gap

Resolved

Two senior managers spent 11 hours a week on tasks that a £28k coordinator could handle. Reallocation freed them for client-facing work and added capacity equivalent to 0.6 FTE without hiring.

Consultant reviewing operational data on a desk

What this means for you

We publish findings like these within the first five working days. No vague slide decks. You get numbers, causes and a ranked list of fixes sorted by effort versus payoff.

Business Consulting built around what your operations actually need

We work with owner-managed and mid-market firms across Wales and the wider UK. Our focus is tight: find the drag, fix the process, measure the difference.

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"They found £38k in annual savings within the first week. It wasn't magic; they just looked at the numbers we'd been ignoring."
— R. Harding, operations director, logistics firm, South Wales

Capability map

We do not sell packages. We sell outcomes. Here is the full range of work we take on, grouped by the problem it solves rather than the label it carries.

Workflow redesign

We map your current process end-to-end, identify where handoffs stall or duplicate, and rebuild the sequence. Typical engagement: 3–6 weeks. Deliverable: a documented workflow your team can run without us.

Execution

Financial control audit

Billing cycles, cost allocation, margin tracking. We compare what your books say against what actually happens on the ground. The gap is usually wider than expected.

Revenue

Accountability structures

Who owns what? In most firms we audit, the answer is unclear for at least 30% of recurring tasks. We install ownership matrices and reporting rhythms that stick after we leave.

Governance

Growth-readiness assessment

Thinking about expansion, acquisition or a new market? We stress-test your operations against the load that growth will create. Better to find the cracks now than mid-scaling.

Strategy

Team capacity modelling

Before you hire, we check whether your current team is deployed well. Often the problem is allocation, not headcount. We build a capacity model that updates quarterly.

People

Post-engagement monitoring

We check in at 30, 60 and 90 days after handover. If the changes haven't held, we diagnose why and adjust. No extra fee for the first two corrections.

Continuity
Consultants working in a contemporary meeting room

Every engagement starts with listening. We spend the first two days inside your operation, not in a conference room. We shadow processes, interview team members and collect the data your management reports miss. The diagnostic is free if we cannot identify at least three actionable improvements.

How an engagement unfolds

1

Scoping call (30 min)

We ask about the problem you want solved, the timeline you have in mind and the budget you are working with. No pitch, no slides.

2

On-site diagnostic (2 days)

We embed in your workspace. We observe handoffs, review documents and speak with the people who do the work. Output: a diagnostic report with ranked recommendations.

3

Implementation sprint (3–8 weeks)

We work alongside your team to install the changes. We do not hand you a binder and leave. We build the new process, train the people who will run it and write the documentation.

4

Handover and monitoring

Formal handover with a named internal owner for every change. Then three check-ins over 90 days to make sure the improvements hold.

Is this a fit? A quick check

You run a team of 10–200 people

Small enough that changes can be implemented quickly, large enough that inefficiency has real cost. This is our sweet spot.

✓ Good fit

You suspect the problem is process, not people

Most of the firms we help have talented staff stuck in bad systems. If you have already tried hiring your way out and it did not work, we should talk.

✓ Good fit

You want measurable results within 90 days

We do not do open-ended advisory retainers. Every engagement has a defined scope, a deadline and a metric we agree on before work starts.

✓ Good fit

You are willing to change how things are done

A diagnostic is useless if the findings sit in a drawer. We need a leadership team that will back the implementation, even when it is uncomfortable.

✓ Good fit
"The capacity model alone saved us from a £55k hire we didn't need. They showed us we had the hours; we just weren't allocating them properly."
— D. Kwan, managing director, professional services, Cardiff
"Refreshingly blunt. They told us two of our five priorities were distractions and helped us kill them without guilt."
— N. Osei, founder, tech consultancy, Bristol

Request a diagnostic call

Tell us what you are dealing with. We will reply within one working day with a suggested time for a 30-minute scoping call. No obligation, no follow-up spam.

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